Technical support

We offer a paid support option for users who need dedicated assistance. Our support is provided under the following terms:

  • Support conditions
  • Per-incident support
  • Credit-based, pay-as-you-go model.
  • Number of support requests: 1 per incident.
  • Contact via email.
  • Issue investigation and troubleshooting included.
  • Bug fixes and dedicated patches when applicable.
  • Support availability: Monday to Friday.
  • Support hours: 9:00–17:00 Central European Time (CET).
  • Scope: We provide support exclusively for Bacularis-related issues.

Complete support terms you can find in the Terms of Service in the Bacularis User Panel at users.bacularis.com

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