Effective date: 11 December 2025

1. Introduction

This policy describes what information we collect when you use Bacularis.com services: the Bacularis.com Website, the Users.Bacularis.com User Panel, Packages.Bacularis.app and Packages.Bacularis.com Package Repositories. It also has information about how we store, use, transfer and delete that information. We inform about it not just to comply with the privacy law. We would like you to trust us.

2. Data controller

In compliance with EU General Data Protection Regulation (GDPR) we provide you information about the processing of your personal data in our services.

Baculus Marcin Haba is the data controller who is responsible for the processing of Users’ personal information in the Bacularis.com services.

Contact parameters: Baculus Marcin Haba with the Tax Identification Number PL6452306864 and office at Strzelców Bytomskich 45B/22, zip code 41-902, Bytom, Poland.

3. Collected user data

What information do we collect?

3.1 Account information

We ask users to provide the following account information:

• E-mail address. It is used to identify your user account in the User Panel. This e-mail address is a login used in to sign in in the User Panel.
• Password. It is to use the User Panel as registered user and to give users access to the User Panel.

3.2 Billing information

We ask about the following billing information:

• Company name, company address and tax identification number. We use it to process your purchase transactions in the User Panel. Using it we are able to issue an invoice.

3.3 Contact information

We also ask users to provide the contact information such as:

• Contact person name. They are first and last name. We use this name to contact the User Panel users. If the User Panel user uses the support service, this e-mail is also used in the internal ticketing system.
• Contact person e-mail. We use this e-mail address to contact the User Panel users. This e-mail address is also the main form of contacting with the users that use the support service. This address can be the same as login e-mail or it can be different.

3.4 Search data

• Search queries typed in the search field in the Website. We use this information to understand what users are most likely to search for.

4. Collected logs

We saves logs from server applications used by Bacularis.com services.

4.1 Access logs

The access log contains the following information about every request sent to the Bacularis.com services:

• Visitor IP address
• Request date and time (ex: 02/Jul/2024:08:01:50 +0200)
• Request HTTP method (ex: GET, POST...etc.)
• Requested path (ex: /services/packages)
• Request HTTP error code (ex: 200, 404...etc.)
• Request size in bytes
• Refferer address - previous address that led to the visit
• User agent information that did the request (ex: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36)

We use the web server access log in the Website:

• for identifying potential dangerous behaviours, requests and attacks on Bacularis.com services
• for identifying people who behave in the manner described in the previous point
• for statistical purposes. The access logs are processed by the Awstats tool to display in friendly form the Bacularis.com web service visit statistics.

We use the web server access log in the User Panel:

• for identifying potential dangerous behaviours, requests and attacks on Bacularis.com services
• for identifying people who behave in the manner described in the previous point
• for statistical purposes. The access logs are processed by the Awstats tool to display in friendly form the Bacularis.com web service visit statistics.

We use the web server access log in the Package Repositories:

• for statistical purposes. The access logs are processed by the Awstats tool to display in friendly form the Bacularis.com Service visit statistics.
• to get information about the packages popularity.

4.2 User Panel log

In the User Panel log are written the following data:

• Request date and time (ex: 2024-07-16 04:41:32)
• Visitor IP address
• Visitor login e-mail address
• Log level (ex. Warning or Error)
• Log type (ex. Security, Application, External ...etc.)
• Log body message

All these User Panel log data are needed to keep the panel application healthy, to diagnose any unexpected application working and to protect against dangerous user behaviours.

5. Passwords

• The User Panel account access password is not stored anywhere. We store the User Panel password hash prepared with additional cryptographic salt.
• We do not send typed password to the system logs and do not remember them in any other way.

6. Support data

For realizing the support service the Support Team may ask you about sending data such as:

• system logs
• Bacularis debug logs
• system command outputs
• Bacularis web interface screenshots

We use this data to realize the Support Service for users. All this data is stored in the Support Team mailbox, from where it is imported and processed by the osTicket ticketing system.

7. Cookies

Our web services only use cookies that are necessary for the website to function properly. These are session cookies.

Effective date: 25 August 2024

Introduction

Bacularis.com is a web service whose main goal is to help Bacularis users. We (Bacularis.com people) are here to support you in creating, maintaining and managing your Bacula environment through the web interface.

These Terms of Service ("Terms") describe our commitments to you, and your rights and responsibilities when using our services. Please read them carefully and contact us if you have any questions for that. If you don’t agree to these Terms of Service, don’t use our services.

Subject

These Terms govern your access to and use the software and services through: Bacularis.com ("Website"), Users.Bacularis.com ("User Panel"), Packages.Bacularis.com ("Subscription Repositories") and Packages.Bacularis.App ("Free Repositories").

Acceptance of the Terms

The Terms becomes binding and effective for any use of our services on the date ("Effective Date") that the user clicks on the designated "Join now" button on a registration web form in the User Panel.

Services

User Panel

Using our services requires having the User Panel account. The account can be created by registering in the User Panel.

You agree to provide accurate and actual contact information in the registration process. We can use the information to communicate with you in important announcements like changes in these Terms or Privacy Policy, information about planned maintenance works on the Bacularis.com servers and other important messages. The contact information are not used to send any marketing materials.

We may restrict your access to User Panel until we are able to verify your contact information like email address.

The User Panel account is individual and cannot be shared with others. Specially you are responsible to not share the credentials for: the User Panel, the Free Repositories and Subscription Repositories. Please inform us immediately about any unauthorized uses of your User Panel account or about any other breach of security. We may deactivate your account if we detect that your account access has been compromised.

Repositories

The binary package repositories are accessible for users registered in the User Panel.

When you create an account in the User Panel, we create access to the Free Repositories in your account. You may use this access to install and update the software binary packages. For each repository we provide you the repository installation instruction.

The repository access is continuous with exceptions short moments of unavailability in case performing maintenance works. We will inform you in advance by e-mail about these planned works.

Both for using the Free Repositories and Subscription Repositories you agree to comply with the designated repository limits. The maximum number of hosts limit refers to using repository access both to phisical hosts (bare-metal servers) and virtual hosts (virtual machines, containers). Information about applicable limits for repositories you can find on the Website or in the offer in the User Panel.

Support

In the User Panel you may contact our Support Team to solve your problems with Bacularis. The support service is paid per incident and it is available in a credit-based model. One incident costs one credit. If you have more problems to solve, each of them will require separate one credit.

If resolving an issue requires changes in the Bacularis code, we can offer a patch file to apply to your existing Bacularis instance. Any such change will automatically become part of Bacularis and will be available to everyone.

Our response time on the support requests is maximum 2 business days. We do our best to respond as fast as possible nevertheless some complex support cases may require more time and should not exceed 2 business days. The support service is available from Monday to Friday from 9:00 to 17:00 Central European Time (CET).

We are responsible on solving Bacularis problems only. If during investigation we find that the source of the problem will be outside Bacularis such as in hardware layer, operating system layer or Bacula layer we may not be able to solve them. Despite of that in these cases we will be trying to help as much as we can but without guarantee of solving the problem.

If we are unable to resolve the Bacularis issue which the problem is in Bacularis code, we will refund you the money you spent to purchase the credit. We do not issue refunds for unresolved issues that originate outside of Bacularis.

New functions

If you would like to have a new function in the Bacularis that would be very useful for you, you can propose it and co-fund development for creating it.

New function co-funding works on the following rules:

• New function becomes a part of Bacularis so it is available for everybody, for all users.
• If you agree we will add your name (or your company name) on Bacularis.com website to show that you co-funded this function.
• We can reject developing new function if we evaluate it as not good for Bacularis.
• After approving new feature proposition we agree approximate delivery time of the feature.

Termination

You can discontinue using our services at any time and without providing any reason. If before terminating on your User Panel account are the paid services, they will not be refunded. To permanent closing the User Panel and all repositories access, you can use a button that will delete the account. All your account and repository data will be removed.

We may terminate your access to our services at any time, with or without cause or notice, effective immediately, specially including cases if you violated these Terms of Service.